Returns & Exchanges

CANCELLATION POLICY

We are unable to make changes to your order once it has been submitted to us. We have developed automated systems to process and ship orders as quickly as possible to ensure timely delivery to you. In limited circumstances we may be able to cancel orders if they have not shipped, but are unable to cancel any orders that have already shipped. Please contact our customer support at support@sunwarrior.com for assistance.

All changes to ReCharge subscription orders (flavor change, cancellation, etc.) need to be made at least three days prior to the subscription processing date. Please log in to your Sunwarrior Account to make changes

STANDARD RETURN POLICY

You may return your purchase within 30 days of receipt for an exchange or a refund of the purchase price excluding shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. If a product arrives at your shipping location damaged, or we made an error, we will send a replacement to you. Contest winnings cannot be returned, exchanged, or refunded.

We do not accept returns on orders shipped outside of the United States. All Sales are final on international orders.

If you did not purchase your product from this website, you may inquire with the retailer or online store where you purchased from, including Amazon, to see what return options are available.

HOW TO RETURN A PRODUCT

You may return your purchase within 30 days of purchase. To return an item: All returned orders must be pre-authorized by us. Please email us at support@sunwarrior.com and include your original order number, the product(s) you are returning, your name, and your telephone number. We will provide you with further instructions to process your return.

DELIVERY AND DAMAGED SHIPMENTS

Fully inspect all deliveries before signing the receipt, even if you do not plan on opening the carton right away.

Write down any visible damage: box crushed, torn, creased, or other circumstances about the delivery.

If you find concealed damage, save the carton and packaging material, and notify our customer service department immediately.

SUNWARRIOR REWARDS

Rewards Points have no cash value and may not be redeemed for cash. Exchanges may be made for products purchased using Reward Points, but any refunds issued on returns will exclude discounts applied, including those from Points. Rewards Points may be refunded or applied to your Medallion Rewards account by our Customer Support staff on a case by case basis.